SupportExpertz.com has a responsibility to protect each and every client
SupportExpertz.com has a responsibility to protect each and every client, and to provide the best possible services available. The following guidelines were designed to ensure these obligations are met. Please read through this page and make sure that you understand, and agree with, all points listed. Also, if you are a current client of SupportExpertz.com (by continuing to pay your monthly fee) it is your responsibility to check back to this page every 30 days and check for any important or relevant updates.
When a client signs up for our services, or continues to pay your automated monthly renewal fees, you agree to be bound by, and to comply with this agreement. Paying your monthly fees, or completing the sign up process for a new account constitutes an agreement, just as if you had signed it and is the legal equivalent of your signature on a written contract.
Scope of Services:
All services provided by SupportExpertz.com may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless SupportExpertz.com from any claims resulting from the use of the service that damages the subscriber or any other party. SupportExpertz.com will be the sole arbiter in determining violations of this provision. Also prohibited are sites that promote any illegal activity or present content that may be damaging to SupportExpertz.com.
All clients must be 18 years of age to obtain any level of service from SupportExpertz.com.
Cancellation of Account:
You may cancel your SupportExpertz.com account only by submitting a cancellation request through the helpdesk. Charges for canceling accounts are not prorated at all if your account is renewed on a monthly basis. All cancellation requests should be received at least 30 days prior to the last date you plan to avail LogicSupport’s services. All SupportExpertz.com accounts must be paid in full before the cancellation will be considered complete. You agree to the auto-renewal of your account as long as you have not filled in the form listed above. This means that your account will continue to be paid for on a monthly basis until you have received a confirmation of service termination from SupportExpertz.com.
Customer understands and agrees that occasional temporary interruptions of Internet Services may occur and agrees that under no circumstances will SupportExpertz.com be held liable for any financial or other damages due to such interruptions. In no event shall SupportExpertz.com be liable to the customer, or any other person, for any special, incidental, consequential or punitive damages of any kind, including, without limitation, refunds of fees, loss of profits, loss of income or cost of replacement services. SupportExpertz.com shall not be held responsible for any claimed damages, including incidental, and consequential damages, which may arise from SupportExpertz.com’s servers going off-line or being unavailable for any reason whatsoever. Furthermore, SupportExpertz.com is not responsible for any claimed damages, of any sort, including incidental or consequential damages, resulting from the deletion or corruption of any necessary system files.
The customer explicitly agrees to make daily or weekly backups of all sensitive and important data. This data includes, but is not limited to: any and all client data, any and all hosting account data, any and all server configuration data, and any other data that the customer deems important to daily operations of their and or servers. These backups are meant to provide a solid restore point in the event of an emergency or mistake. If a mistake or emergency did occur, then the customer would have a recent backup of all missing, corrupted, or modified files necessary to correct the emergency situation at hand. SupportExpertz.com would then have everything necessary to correct the matter without serious data, financial, or uptime loss. The backups are to be used as a tool to minimize and safeguard against any serious loss for the customer, thereby helping both SupportExpertz.com and the customer listed in this document with fulfilling their contractual obligations. Full backups of all systems must be in place prior to the Sysadmin starting and are the sole responsibility of the customer to maintain.
The client agrees that SupportExpertz.com’s total maximum liability, with respect to any of our services provided under this agreement, and breach of this agreement, is solely limited to the remaining amount of prepaid services. SupportExpertz.com’s owners, directors, managers, administrators, techs, and contractors shall not, under any circumstance, be liable for any direct, indirect, incidental or consequential damages resulting from the use or inability to use any of the services the client has signed up for or has agreed to allow us access to. The client also understands that no refunds will ever be granted for more then 1 month’s total service fee, as this is the maximum amount allowable for any refund unless the prepaid term was longer then 1 month. (ie: 12 month prepayment of service). For all disputes with regard to our services the jurisdiction shall be the court situated in Kochi, Kerala, India,
All services require pre-payment in full. This includes setup fees, hourly fees, one-time fees, and all monthly fees. SupportExpertz.com clients are expected to remit payment prior to their monthly billing cycle renewal date. We will invoice all clients 7 days in advance to allow ample time to make payment. If payment is not made within the 7 days provided, and the billing date has arrived, then their account will be immediately suspended and all services stopped. The client then has 48 hours to pay their account in full before the account is deleted from our monitoring system, our billing system, our help desk, and all other services supplied by SupportExpertz.com. PayPal, 2Checkout and LeelaVentures, LLC are the authorized payment processing third party companies for supportexpertz.com
All client billing cycles are based on the day that you signed up for service initially. The client will receive an invoice every month 7 days prior to when their account becomes due. The full amount due will must be paid within that 7 days of this monthly invoice or service will be suspended or terminated. Payments made after the due date will attract a late fee of $50. For clients who pay for a ‘per ticket’ service, the invoice must be paid within 24 hours or all services will be suspended immediately.
SupportExpertz.com will not be held liable for any taxes or additional fees that are to be paid in accordance with, or due to, purchases made by the customer. It is solely the customer’s responsibility to handle all taxes and fees that are associated with our service.
The client agrees never to contact any of SupportExpertz.com’s owners, directors, managers, administrators, techs, or contractors for any position outside of their current employment with SupportExpertz.com. If a client breaks this term, either before, during, or after their contract with SupportExpertz.com, the client explicitly agrees to allow SupportExpertz.com to charge the client’s credit card in the amount of $10,000.00. This term is nonnegotiable and is grounds for immediate termination of the service contract between the client and SupportExpertz.com.
Refusal of Service:
SupportExpertz.com reserves the right to refuse, cancel, or suspend service at their sole discretion. All sub-networks, distributive clients SupportExpertz.com must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate account deactivation. SupportExpertz.com reserves the right to deny the refund of any monies paid thus far if these policies are broken.
Modification of Agreement:
SupportExpertz.com reserves the right to add, modify, and delete any provision of this Terms of Service agreement at any time without notice. It is the sole responsibility if the client to visit this url once every 30 days to look for updates in the agreement.